You write the postmortem. You file the action items. Everyone nods, the doc gets archived, and life moves on. Six months later, the exact same root cause takes down the exact same service — and nobody in the room remembers the first incident, let alone that its fix never actually shipped. "We use rootly to track this automatically. It flags when incidents have the same root cause as previous ones." That's a real answer from an SRE thread about this exact problem — and it's a paid, h...