A B2B inquiry form that emails a shared inbox is not a lead pipeline. It's a race condition. Two people reply to the same inquiry, or nobody does. The CRM gets a contact with no owner. The form handler times out while the CRM API is restarting and the submission is gone — the customer sees a success message and never hears back. This is a process writeup, not a plugin recommendation. It's the sequence I'd use to wire any WordPress form to any CRM: persist first, route deterministically, sy...