The page came in at 2:14 a.m., which is the only time pages ever come in. I have a theory that PagerDuty holds them in a little queue until it's certain you're in the deepest part of your sleep cycle, and then it releases them all at once, like a cat knocking a glass off a table while making eye contact. I've been doing this work for twenty-five years — long enough to have carried a literal pager at Yahoo, long enough to have learned resilience the hard way at Netflix, long enough that a 2 a.m. ...