Originally published at https://eveningdesk.cloud/blog/woocommerce-customer-support-workflow.html . WooCommerce support often starts in a shared mailbox and ends in several tabs. A customer asks where an order is. An agent searches the inbox, opens the store admin, finds the order, checks fulfilment, then returns to write a reply. That sequence is manageable at low volume. It becomes fragile when several people share the work or when the same question arrives all day. The goal is not...