By Pruthviraj Janwade If you have ever worked in an enterprise environment, you know the dread of filing an IT support ticket. You navigate through a labyrinthine portal, fill out a 12-field form with dropdowns you do not understand, and wait 24 to 48 hours just to receive an email asking: "Have you tried restarting your machine?" Tools like ServiceNow , Jira Service Management , and Zendesk are enterprise powerhouses, but they were built in an era of manual triage and static ...