Originally published at Trida AI . A support agent tells a customer their order shipped on Tuesday. It hadn't. Someone on the team goes looking for why, and what they find is the conversation: the question, the answer, a timestamp. The answer is wrong in a way that could have come from almost anywhere. The model could have misread the order record. The lookup could have returned a stale one. The prompt could have pushed it to sound certain. From the transcript alone, all three look the same...