Originally published at Trida AI . A support chatbot is usually graded on how the conversation felt. Did it sound helpful? Was the customer polite at the end? Meanwhile the things that actually cost a telecom operator money and trust sit outside the grade: a credit promised but never applied, a dispute waved through on a story, a customer who asked for a person three times and got a script. This open blueprint, the CX Resolution Agent , is built around a stricter idea: a support agent s...