A frozen desktop window is a state, not a diagnosis. Windows adds Not Responding when the UI thread stops processing messages for long enough. That can happen because the application is doing legitimate work, waiting for disk or network I/O, blocked by another process, stuck behind a modal dialog, or caught in a real deadlock. Reinstalling may replace files, but it does not tell you what the process was waiting for. Preserve a few minutes of evidence first. Define the symptom pr...