SaaS
Our ai feature went down in the claude outage yesterday, right as i'd spent two weeks making it cheaper
Small b2b saas, about 15 of us, the product has an AI feature that sits inside the paid plan. I own both the spend and the infra, which mostly means i hear about it when either one goes sideways. For the last couple of weeks i'd been heads-down on the cost side. The inference bill had grown into a real piece of our gross margin instead of a rounding error, and most of our calls were going to claude purely out of habit. So i went through what the feature actually does and pushed the cheap work,...
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