Just shipped this project and wanted to share the full technical breakdown because hotel/hospitality AI doesn't get much attention compared to the usual chatbot and SaaS use cases. The client manages 500 hotel properties. Their support team was manually handling around 15,000 guest emails per day. Same questions over and over across hundreds of hotels but each one still needed a human to read it, understand it, find the answer, and reply. Here's how the system works end to end: Layer 1: E...