I kept dwelling on this and realized my decision-making process was basically "gut feeling + the two loudest complaining customers." After doing some research, I saw I’m not an isolated case apparently, 68% of launched features are rarely used (Standish Group). For those who have been (or are currently) in this situation: how did you solve it? Do you use a structured feedback tool, or is it all manual/spreadsheets? Tools like Pendo look great, but the price is steep when you're just st...