The most painful lesson I’ve learned running a SaaS: The $9/month customer will send 15 support tickets a day, demand a custom roadmap, and charge back if the app takes 2 seconds to load. The $39/month customer will put in their credit card, use the product quietly, and never send a single email. If you are stuck in low-tier support hell and struggling to survive, this is your sign: Double your prices today. Change my mind. submitted by /u/Thick_Thought_6129 [link...