Artificial
Salesforce just defined "resolved" and attached a price.
Salesforce posted $2 per resolved AI agent issue. The definition of "resolved" is where the actual cost lives. Resolved means the agent completed the job start to finish without a human stepping in and without the customer walking away unhappy. No escalation. No abandonment. No charge if either happens. To price an outcome you first have to make it deterministic. Salesforce ran 4.3 million inquiries through its own help portal before announcing Agentforce. They calibrated the defin...
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