This is something I genuinely cant find a straight answer on anywhere. I work ops at a mid-size resort and we're evaluating a few tools right now. Everyone talks about what these systems can handle on their own, but nobody explains the handoff logic clearly. Like, what actually triggers the escalation to a real staff member? Is it keyword-based, sentiment detection, something else? And when the handoff happens, does the human agent get the full conversation context or do they start blind? Tha...