Hey all, A user subscribed to my SaaS monthly plan two months ago but has never visited or used my application at all since. They just subscribed and ghosted. They have already been charged twice, and their plan renews again on 6 july. I have emailed them multiple times but haven't received a response. I don't know if I should cancel or pause their plan. Since I am new to SaaS, I am worried they might file a chargeback once they notice the subscription. What do you usually do in this case? ...