It feels like there's so much hype around AI for voice customer support these days, yet almost every time I call a company, I end up in the same old experience where I have to press 1, 2, or 3, repeat myself several times, or get stuck in a loop. It rarely feels like AI has actually made the experience better... I've been trying to find examples of companies that have actually built good AI phone support , but most articles just talk about the vendors behind the technology. I'm not looking ...