One thing that's been bothering me about workflow automation tools in general: most of them tell you whether something ran, but not really what happened when it did. Success/fail, maybe an error log if you're lucky. The problem is that "it ran" and "it did the right thing" are two different questions. Especially when the workflow involves sending something to a customer or taking an action that's hard to undo. What I've started looking for in tools is something closer to ...