​ I’ve been helping a few small teams improve their internal processes, and one thing keeps standing out: Most early-stage SaaS products focus heavily on building features, but very little on automating the repetitive operational work that happens around the product. The biggest time drains I’ve noticed are: - lead inquiries getting lost in email, - manual trial-user follow-ups, - copying customer data between forms, sheets, and CRMs, - reminding users about onboarding steps...