Support has tickets, sales has call recordings, and product has a Slack channel where everything gets buried, so we tried a spreadsheet to pull it together, but it lasted only a couple weeks before everyone stopped updating it. We're on buildbetter now, which pulls calls and tickets into one feed and auto-tags recurring themes, so the monthly review works, though not sure we're getting the most out of it yet. Dovetail came up a lot but felt purpose-built for research teams running proper stu...