SaaS
AI-native SaaS is growing fast, but retention data tells a different story
Interesting split showing up in this year's B2B SaaS data: AI-native products are growing at multiple times the rate of traditional SaaS, but retention numbers aren't following. Median net revenue retention for AI-native companies is coming in well below traditional SaaS benchmarks, meaning a lot of these products are winning new customers fast but not keeping them. Makes sense when you think about switching costs. A traditional SaaS product gets embedded in workflows over years, hard to rip o...
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