SaaS
Kick them out or put a paywall?
We're in a bit of a situation right now where we have a fairly large corporation as users of our SaaS platform for over a year now, and they keep dodging meetings to go into a commercial deal, essentially using the product for free. Context: Over a year ago, we built an AI chat for industrial companies and were desperate to get LOIs (letters of intent) to raise money. The deal was mutually beneficial: we got users to test the product so we could improve it, and they got an AI they could use ...
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