Tech
Retrieval, tools, or fine-tuning: how to decide for a voice agent
Imagine building a support voice agent from three files: an FAQ, an orders export, and customer conversations.
The FAQ contains facts the agent should retrieve . Order status needs a live lookup tool . The conversations might help with behavior, but first you need to test whether a prompt, the right facts, and working tools already solve the problem.
That decision is what I’m building vakforge for.
Its current CLI inspects your data and recommends a route. In a small synthetic shop ...
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