Enterprise AI has a credibility problem. In June 2026, Meta launched a business agent designed to book appointments, qualify leads, and close sales—while a separate support-system failure reportedly helped enable unauthorized access to high-profile Instagram accounts. The uncomfortable lesson is not that AI is useless. It is that “autonomous” often means automated until something breaks, confuses a field, or reaches a system boundary. Then an employee copies, pastes, checks, reformats, a...