Last year I was made redundant from an NHS role. Around the same time, the team I worked in got a "new system." Everything that used to live on paper — or, honestly, in something that behaved like a shared Excel sheet — was going digital. I was still employed during the first few weeks of rollout, so I watched it happen. And the thing I remember most clearly is that it didn't make anything better. The forms moved from paper to screen, and that was more or less the whole story. The same duplic...