You've probably seen this chat, or been the customer in it: Customer: my invite button is greyed out Bot: Here's our article on adding users! Customer: I read it. Can I talk to a person Bot: I can help! What would you like to do? Customer: A PERSON Bot: Transferring you now. Someone will be with you right away. (two hours later) Agent: Hi, how can I help you today? Three things broke. The customer asked for a person twice. The bot promised "right away" with n...