Every team I've watched ship a broken measurement system broke it the same way. Not with bad math — with an org chart problem that happened to live in code. The entity making the claim ended up being the entity that decided whether the claim was right. Once you have the shape in your head you start seeing it everywhere. Three roles, not two Most engineers think about measurement as two roles: the thing that acts, and the thing that grades it. That's one role short. There ar...