The problem: a search engine needs more than a search box findnix.eu is a EU-based, privacy-first search engine — "Find alles, speichere nix" (find everything, store nothing) is the tagline. Once real users started using it, the support questions started too: how does the spam filter work, why isn't my site indexed yet, what data do you actually store, how do I report a fake shop I found in the results? Answering the same questions over email doesn't scale, and a single flat FAQ page do...