Tech
Your AI Agent Doesn't Need to Be Smarter. It Needs to Be Idempotent
Most of the failures I see in production AI agents aren't reasoning failures. The model picks the right tool, fills in the right arguments, and makes a perfectly sensible decision. Then the agent charges the customer twice.
The reason is mundane and has nothing to do with intelligence. A write-capable agent β one that can send an email, create a ticket, move money, or update a database β lives inside the same unreliable network as any other distributed system. Requests time out. Connections d...
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