Nintendo had a hotline where gamers could, at the time, call and speak with 'Game Counsellors' who provided them with tips and walkthroughs. It operated for quite sometime before Nintendo sunset it. There are a few (Product) lessons from this that I am sure will be of value to Product Leaders. 1- Necessity (Invention's mother) : The necessity of a situation usually births the creation of something that stands out from the rest. While Nintendo was not the first to use a phone as a 'busines...