Building an AI Support Inbox for How WhatsApp Teams Actually Work Most customer-support software starts from an email-shaped assumption: messages arrive one at a time, belong to one person, and wait patiently in a queue. WhatsApp does not work like that. A customer may send a photo, then a voice note, then three short follow-ups. A team may need to jump between direct messages and busy groups. Someone has to take over a conversation without asking the customer to repeat everything. And...