Most teams claim they do blameless postmortems. Then the incident happens. "Jane didn't validate the input." "The on-call missed the alert." "We should have caught this in code review." That's blame. It's just dressed up in process language. The Gap Blameless postmortems aren't about ignoring human error. They're about understanding why a reasonable person made a decision that, in hindsight, was wrong. The question isn't: "What did Jane do wrong?" It's: "What...