I’ve seen enough postmortems to know that a large percentage of them are essentially polite fiction. We sit in a meeting, everyone is exhausted from the outage, and we agree on a narrative. We write down that 'the database connection pool was exhausted' or 'a bad deploy caused an error spike.' Then we add an action item like 'add more monitoring' or 'improve testing,' and we move on to the next feature request. Three months later, the exact same thing happens. The same service, the same er...