Originally published on Medium It's 2:51am. The incident is resolved. Error rate is back to zero, the rollback worked, and your on-call pager has finally gone quiet. Now you have to write the postmortem. If you've been in SRE or DevOps for any length of time, you know this feeling. You're exhausted, your brain is running on adrenaline fumes, and somewhere in the back of your mind you know that what you write in the next hour is going to be read by engineers, product managers, and pro...