There are two kinds of provider in this field. One explains what you could do with AI. The other operates something with it and therefore knows where it breaks. The difference does not show in the sales conversation, it shows eight weeks later. When a system runs for four months straight, problems appear that are in no manual: storage grows and nobody clears it. A model suddenly answers differently than before. An access token expires, and the failure does not arrive as a failure but as a qui...