You walk into the RFP briefing. Your competitor has 200 people, 97% AI coverage, and a 4-day delivery promise. You have 15 people and a proposal you haven't even finished writing. Do you bet on better tech, or on understanding people better — and playing dirtier when you have to? This story is your answer. Act I · The Crack When Finova's RFP landed, everyone in the industry knew how big this was. Cross-border payment system. Multi-currency settlement + compliance + r...