SaaS
How do you onboard users when your product works fundamentally different from what they expect?
So I'm building a tool in a pretty established software category. People sign up already knowing how these tools work because they've used competitors. Problem is mine does things in a different order and that difference is literally the whole point of the product. There's a specific flow that users need to go through to get value. When they follow it they get it pretty quickly. But I'm watching session recordings from Microsoft Clarity and most people just skip straight to the parts that look...
Read the full discussion on Reddit
This article was aggregated from Reddit. Click to join the conversation.
View on Reddit