SaaS
Solo founder drowning in onboarding/demos! How do you scale implementation without hiring too early?
I'm running a B2B SaaS solo ~$50/mo recurring, 20 paying customers, 40 more in the pipeline. Every new customer needs a live demo + hand-holding to migrate their data and get set up, which eats 1-2 hours/day, on top of ongoing support for existing customers. I'm out of hours and the pipeline is only growing. For those who've been through this: when did you stop doing 1:1 onboarding yourself, and what replaced it (self-serve flow, videos, first CS hire)? At this price point, is high-touch onb...
Read the full discussion on Reddit
This article was aggregated from Reddit. Click to join the conversation.
View on Reddit