CSMs in high touch B2B SaaS, Have you felt like wasting your time firefighting a bad-fit/overpromised customer who were headed for an inevitable churn or a tax on the organisation’s engineering team demanding custom requirements? Aren’t we responsible for not being able to retain? But no matter what we do we can’t simply convince fish to stay on land! If anyone been through similar situation, could you help me on how to fix it? submitted by /u/Ok-Firefighter8893 [l...