We have been looking at AI tools for our support team over the last few months and one thing keeps bothering me, of course every tool hade its pros and cons. A lot of platforms are great at dashboards. They'll show you where agents struggled. They'll flag low CSAT calls. They'll point out compliance issues. But all of that happens after the conversation is over. By then the customer has already had a bad experience. The bigger our support volume gets the less useful that feels. Knowing we had 20...