SaaS
Treating production traces like production research, good or bad idea?
We've been finding a lot of useful product feedback in our production traces, and it made me realise we hardly ever look there on purpose. The weird thing about AI features, IMO, is that users tell you exactly what they're trying to do. They tend to explain what they expected, what confused them and where things went wrong. And sometimes they add a few curse words in there to spice things up haha. I really think it’s great product feedback as much as it's debugging information. The problem is...
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