Most AI chatbots are basically wrappers around a knowledge base. They’re good at answering documentation‑level questions, but customers rarely ask those. They ask things like: * “Where’s my order” * “Can I exchange this” * “Has my refund been processed” * “What did we decide last time I contacted support” A knowledge base can’t answer any of that. You need context from multiple systems. I’ve been working on a support tool that tries to solve this by pulling in: * KB articles * ...