Support bots that forget every conversation aren't support bots. They're expensive FAQ pages. I built SupportMind to fix that — a customer support agent that actually remembers. The architecture is two layers: Memory (Hindsight): After every interaction, the agent stores structured context in a vector namespace per user. Next session, it recalls semantically — "payment problem" retrieves "Visa charge failing" even if the words don't match. Routing (cascadeflow): Not every query needs GPT-4. ...