I spent Friday night staring at a mock municipal utility shutoff notice. The text was dense. The language was punitive. The deadline was buried in a block of legal code on page two. Generosity usually shows up as time or money, and that kind of giving matters. I think it can also look like removing friction. Millions of vulnerable and non-native speaking families receive legalistic notices, like eviction warnings, utility shutoffs, medical bills, or benefit discontinuances, written in adversa...