Building OpsMemory: Injecting Persistent Memory into Incident Response If you spend enough time in production engineering, you start to notice a frustrating pattern: production incidents repeat. Not always exactly, but often close enough that the mitigation steps are identical. When alarms go off at 2:00 AM, someone is usually digging through fragmented Slack channels or outdated post-mortem wikis to figure out how the team fixed a database connection pool exhaustion months ago. When an i...