A support team reading reviews in five different languages just marked an angry customer as "satisfied." Not because anyone was careless. Because the word that flagged it — "super," "genial," "toll" — looked positive to whatever was scoring it. Sarcasm doesn't translate through a keyword, and a dissatisfied customer doesn't always spell it out directly either. So let's figure out how AI can actually help here — and whether running real models on real sentences gives us something we can tru...