The ITIL 4 Foundation exam has a reputation problem. Ask around and you will hear two stories: "it is just common sense, I passed in a weekend" and "I failed twice and I manage an IT department." Both are true, and the difference is almost never intelligence — it is whether the candidate respected what the exam actually tests. ITIL 4 Foundation does not test your experience. It tests your fluency in a specific vocabulary and your ability to apply its models to scenarios. Experienced IT manage...