We're a bootstrapped SaaS and are growing nicely. Right now, we're at a stage where support tickets are starting to pile up. In our case, most tickets aren't due to bugs or outages (those are pretty rare). But the majority of the tickets are around setup, features, or "how do I do X". We have support docs, but people don't seem to use them much (which I guess is pretty common?). For folks who have been through this, What has actually helped you reduce support tickets? Is i...