SaaS
has anyone improved activation by personalizing the first session?
i keep thinking about SaaS cold start. the product might be useful once it knows the customer, but the first session is usually generic dashboards, empty states, and onboarding questions nobody wants to answer. i tried short onboarding. not enough signal. tried longer onboarding. people drop. tried waiting for usage data, but then personalization only shows up after the user already decided if they care. i’m wondering if letting users bring existing context could make day 1 feel less empty...
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