Something I keep running into. Plenty of companies roll AI tools out across the org, and six months later they are stuck in the same ways, just faster. The ones that seem to get real value all did an unglamorous thing first. They documented how decisions actually get made and pulled knowledge out of people's heads before pointing AI at anything. My working theory is that AI is a multiplier, not an engine. It scales whatever is already there. Clean process in, leverage out. Messy process in, fa...