An early stage law firm I work with had a front office problem relating to missed calls. The founder put it plainly: "a number of potential clients were lost, especially in time-sensitive matters where people move on quickly if they don't reach someone live." The solution I proposed was an AI voice agent to cover the overflow and after-hours calls, as those were the lowest risk and were being missed anyway. The goal was to have it run their intake process end to end. That meant it ...